Elite Support Recertification in Lethbridge
April 9, 2021
Dunlop Truck Centres – Lethbridge is pleased to announce its recertification as an Elite Support dealer. The branch has recently undergone and passed the necessary inspections to receive its annual recertification and is proud to continue to serve the heavy truck industry as an Elite Support dealer.
This annual recertification ensures that the dealership is maintaining the Elite Support standard of delivering unmatched customer service and efficiency with every truck that comes in for service or repair. A total of 140 criteria must be met, in areas of customer service experiences, processes, and facilities.
The Lethbridge location is easily accessible off Highway No. 3 and has as a convenient and comfortable driver’s lounge with satellite TV, beds, a shower, laundry, vending machine, and free coffee. The branch is easy to navigate and has a well-stocked parts inventory, plus access to over $20 million worth of components through its Calgary distribution centre.
Maximizing vehicle uptime is the ultimate goal of Elite Support. With that comes Express Assessment, which is a commitment of the dealer to provide preliminary diagnosis and estimated repair time within two hours of a customer’s arrival.
Elite Support dealers are also committed to continuous improvement, with regular training provided for all staff in order to ensure our customer service exceeds expectations.
“Our staff is very excited and proud to have been recertified as an Elite Support Dealer. This is no easy task and requires a lot of work from everyone in the Dealership, especially Kasha Baldwin our CIC who ensures we keep our certification status! Elite Support is all about Continuous Improvement & we are constantly looking for ways to provide a better service for our customers. This ensures we are providing a Best-in-Class experience; whether our customers are here purchasing a truck, buying parts, or getting vehicles repaired in our Body, Service or Driveline Shops. We hope you will come visit us soon and see what sets us above our competition!” – Jordan Slomp, General Manager, Dunlop Truck Centres – Lethbridge
For all your heavy truck parts and service needs, please give our branch a call at (403) 317-2450.