Elite Support Recertification in Cranbrook
April 20, 2021
Dunlop Truck Centres – Cranbrook is pleased to announce its recertification as an Elite Support dealer. The branch has recently undergone and passed the necessary inspections to receive its annual recertification and is proud to continue to serve the heavy truck industry as an Elite Support dealer for the fourth consecutive year.
This annual recertification ensures that the dealership is maintaining the Elite Support standard of delivering unmatched customer service and efficiency with every truck that comes in for service or repair. A total of 140 criteria must be met, in areas of customer service experiences, processes, and facilities.
The Cranbrook location has a seven-bay service department, a full-service collision centre and body shop and a well-stocked parts department, as well as access to over $20 million worth of components through its Calgary, Alberta, distribution centre.
Maximizing vehicle uptime is the ultimate goal of Elite Support. With that comes Express Assessment, which is a commitment of the dealer to provide preliminary diagnosis and estimated repair time within two hours of a customer’s arrival.
Elite Support dealers are also committed to continuous improvement, with regular training provided for all staff in order to ensure our customer service exceeds expectations.
For all your heavy truck parts and service needs, please give our branch a call at (250) 489-3110.