Dunlop Truck Centres – Cranbrook Secures Sixth Elite Support Dealer Recertification
October 26, 2023
Dunlop Truck Centres – Cranbrook proudly announces its recertification as an Elite Support dealer for the sixth consecutive year. To earn this, the branch successfully passed the necessary inspections and met 140 criteria spanning customer service experiences, processes, and facility standards.
The Cranbrook branch features a seven-bay service department, a full-service collision centre, and an extensive parts department. Additionally, they offer access to over $20 million worth of components through their Calgary, Alberta, distribution centre.
A hallmark of Elite Support is maximizing vehicle uptime. The centre’s commitment, Express Assessment, ensures a preliminary diagnosis and repair time estimate within two hours of a customer’s arrival. Elite Support dealers are also committed to continuous improvement, with regular training provided for all staff in order to ensure our customer service exceeds expectations.
“Securing our sixth Elite Support recertification at our Cranbrook branch is truly commendable,” expressed Kevin Quaife, Director of Service, Dunlop Truck Centres. “This recognition reflects the relentless effort and commitment of our entire team – from the frontline staff assisting with parts and services to our adept technicians ensuring every customer is road-ready.”
For all your heavy truck parts and service needs, please give our branch a call at (250) 489-3110.