Website Dunlop Truck Centres

Dunlop Truck Centres is a full-service autobody repair facility in Lethbridge, AB who uses highly qualified technicians and leading technology to provide our customers with excellence,

in quality and service. We work on all makes and models of vehicles and all the major Private Insurance companies. We are a busy production shop and growing daily because of our reputation of trust and reliability.

As a result of this continued growth, we are looking to add a Full-time, Customer-focused, Collision Administrator/Estimator to our team… one who has the ability to take ownership of ensuring the customer’s complete satisfaction and foster positive relationships with co-workers, insurance companies and suppliers.

Position Summary

Reporting to the Bodyshop Manager, the key areas of responsibility for the successful candidate will be to:

  • Be the first point of contact for customer inquiries
  • Schedule customer appointments for damage estimates
  • Inspect incoming vehicles, write damage appraisals, and develop repair plans
  • Prepare estimates in accordance with Insurance partner and company guidelines
  • Set-up Repair Order (RO) in ERP system and create and maintain hardcopy file
  • Source, order and receive required parts, ensuring accuracy and timely delivery
  • Arrange RO drop-off and pick-up time with Scheduler and confirm with Customer
  • Perform QA inspection of completed repair prior to customer pick-up
  • Serve as the primary point of contact for customer, adjuster, management, and production staff throughout the RO
  • Participate in daily production update meeting

Qualifications and Experience

Our ideal candidate will have at least 2 years of experience in the automotive industry and should be able to demonstrate:

  • Knowledge and understanding of automotive parts — experience with estimating software such as Audatex or Mitchell is considered an asset
  • Solid customer service and administrative skills; able to effectively organize and prioritize tasks to ensure on-time completion
  • Tact and diplomacy in dealing with all levels of personnel as well as the public
  • Excellent written and verbal communication skills
  • Strong work ethic and desire to continue to learn and improve their abilities
  • Proficiency with Microsoft Office Software (Word, Excel, Outlook)
  • Ability to work independently with minimal supervision
  • Possession of a Class 5 drivers license and clean drivers abstract


Negotiable, depending on experience.

Tagged as: admin, body shop, estimator

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