Elite Support recertification in Lethbridge
June 26, 2019
Dunlop Truck Centres – Lethbridge continues to serve the heavy truck industry as an Elite Support dealer. The branch recently underwent inspections by Daimler Trucks North America to receive its annual recertification, thus marking the fifth year as an Elite Support dealer.
Annual recertification ensures that the dealership is maintaining the Elite Support standard of delivering unmatched customer service and efficiency every time a truck comes in for service or repair. A total of 140 criteria must be met, in areas of customer service experiences, processes and facilities.
The Lethbridge location is easily accessible off Highway No. 3 and has as a comfortable driver’s lounge with satellite TV, beds, a shower, laundry, vending and free coffee. The branch is easy to navigate and has a well-stocked parts inventory, plus access to over $20 million worth of components through its Calgary distribution centre.
Maximizing vehicle uptime is the ultimate goal of Elite Support. With that comes Express Assessment, which is a commitment of the dealer to provide preliminary diagnosis and estimated repair time within two hours of a customer’s arrival.
Elite Support dealers also make a commitment to continuous improvement. The technicians at Dunlop Truck Centres receive continual training, and staff work every day to ensure our customer service exceeds expectations.
“We are very excited to be a certified Elite Support dealer for the fifth consecutive year,” said Jordan Slomp, General Manager, Dunlop Truck Centres – Lethbridge. “It is a testament to our staff and their ongoing commitment to continuous improvement.”